Support
Last updated 5 September 2026
Contact us
Email support@howology.app. Tell us your device, your app version (Settings, then About), and what happened. We usually reply within two working days.
Common questions
I lost my progress after reinstalling
Progress is tied to your account. Sign in with the same email or Apple or Google account and it comes back. If you were playing as a guest and never created an account, progress lives only on that device and cannot be recovered once the app is deleted. Creating an account backs it up.
I forgot my password
Tap Forgot password on the sign-in screen. If you signed up with Apple or Google, use that button instead; there is no password on those accounts.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so cancel in their settings:
- iPhone or iPad — Settings, tap your name, Subscriptions, Howology, Cancel.
- Android — Play Store, profile picture, Payments and subscriptions, Howology, Cancel.
Deleting the app does not cancel a subscription.
I paid but Plus is not showing
Open Settings, then Restore purchases. If it still does not appear, email us with the receipt from Apple or Google.
How do I delete my account?
Settings, then Account, then Delete account. Access stops at once. You have seven days to change your mind by signing in again, after which everything is permanently erased.
How do I get a copy of my data?
Settings, then Download my data. You get a JSON file with everything we hold about you.
A lesson or answer looks wrong
Some lessons are AI-generated and can contain mistakes. Use the thumbs-down button on the lesson so we can review it, and tell us the topic if it is serious.
How does energy work?
Answering questions costs energy, which refills over time. You can refill it with gems, watch an ad for a boost, or subscribe to Plus for unlimited energy.